| Rule ID/Range | Application | Comment |
|---|---|---|
| USER1005 | Agent 5 | Run Task Set - Task Manager |
| USER1006 | Agent 11 | SLA - Next Action Due Date Calculated |
| USER1007 | Agent 11+ | Change Severity |
| USER1008 | Agent 16 | Reopen Action Item |
| USER1009 | Change Case Type (used in DMHC-agent) | |
| USER1010 | Primary Medical Record Received (used in DMHC-agent) | |
| USER1011 | Case Due Date Calculated (used in DMHC-agent) | |
| USER1012 | RO Determination (used in DMHC-agent) | |
| USER1013 | Extension Requested (used in DMHC-agent) | |
| USER1014 | Extension Approved (used in DMHC-agent) | |
| USER1015 | Extension Denied (used in DMHC-agent) | |
| USER1016 | Subcase Due Date Calculated (used in DMHC-agent) | |
| USER1017 | Change Requested Severity (used in DMHC-agent) | |
| USER2500-USER2525 | SCI | Source control operations |
| USER2530-USER2539 | RPA | Page request and response |
| USER2550-USER2565 | PO module | Purchase Order operations |
/* Business Rule Event - used by Business Rule page in Dovetail Admin (version 3.6+)*/
OBJECT TYPE="config_itm", NAME="Next Action Due Date Calculated"
UNIQUE_FIELD = name
FIELDS
name ="Next Action Due Date Calculated";
description="Dovetail - SLA - Next Action Due Date Calculated";
value_type = 1001;
i_value = 1006;
str_value="CASE";
END_FIELDS
END_OBJECT NAME="Next Action Due Date Calculated"