Business Rule Events

Rule ID/Range Application Comment
USER1005 Agent 5 Run Task Set - Task Manager
USER1006 Agent 11 SLA - Next Action Due Date Calculated
USER1007 Agent 11+ Change Severity
USER1008 Agent 16 Reopen Action Item
USER1009   Change Case Type (used in DMHC-agent)
USER1010   Primary Medical Record Received (used in DMHC-agent)
USER1011   Case Due Date Calculated (used in DMHC-agent)
USER1012   RO Determination (used in DMHC-agent)
USER1013   Extension Requested (used in DMHC-agent)
USER1014   Extension Approved (used in DMHC-agent)
USER1015   Extension Denied (used in DMHC-agent)
USER1016   Subcase Due Date Calculated (used in DMHC-agent)
USER1017   Change Requested Severity (used in DMHC-agent)
USER2500-USER2525 SCI Source control operations
USER2530-USER2539 RPA Page request and response
USER2550-USER2565 PO module Purchase Order operations

Example DAT file

/* Business Rule Event - used by Business Rule page in Dovetail Admin (version 3.6+)*/
OBJECT  TYPE="config_itm", NAME="Next Action Due Date Calculated"
  UNIQUE_FIELD = name
  FIELDS
   name ="Next Action Due Date Calculated";
   description="Dovetail - SLA - Next Action Due Date Calculated";
   value_type = 1001;
   i_value = 1006;
   str_value="CASE";
  END_FIELDS
END_OBJECT  NAME="Next Action Due Date Calculated"